(FAQ) | Unit Catering - Answers to the Most Common Questions

General

What is Unit Catering?
Unit Catering is a leading corporate dining company in Ukraine, delivering turnkey food-service solutions directly on your premises.
Why choose Unit Catering?
Partnering with Unit Catering means securing a reliable ally who provides high-quality meals through innovative solutions and uncompromising service standards.
Which industries does Unit Catering serve?
We cater for a broad range of clients, including offices, industrial sites, medical and educational institutions, and social or government facilities.
How does Unit Catering guarantee top quality?
Quality is our foremost priority. We control every stage—from vetting suppliers and sourcing ingredients to overseeing kitchen processes and delivery logistics. Our team undergoes continuous training and certification to meet the industry’s highest standards, and we employ modern technology and equipment to ensure every dish is fresh and safe.
Does Unit Catering organise festive events?
Our focus is corporate dining. We specialise in providing consistent food solutions for offices and production facilities, so we do not handle parties, weddings, or other event catering.
What core services do you offer?
● Full-cycle canteen setup: complete management of on-site dining, from planning to daily operation.● Smart Fridges: self-service units stocked with ready-to-eat meals, available 24/7.● Finishing-type canteen setup: semi-prepared dishes supplied by us and finished on your premises.● Serving lines: fully cooked meals prepared at our central kitchen and delivered hot for service in your canteen.● Turnkey cafeterias: end-to-end design, installation, and day-to-day management of on-site cafeterias.

Food Services

What core services do you offer?
● Full-cycle canteen setup: We handle every aspect of on-site dining—from planning to daily operation.● Smart Fridges: 24/7 self-service fridges stocked with ready-to-eat meals.● Finishing-type canteen setup: Semi-prepared dishes supplied by our central kitchen and finished on your premises.● Serving lines: Meals cooked at our production kitchen and delivered hot for service in your canteen.● Turnkey cafeterias: Full design, installation, and management of an on-site café.
What types of dining solutions do you provide?
Unit Catering delivers a full range of options: full-cycle canteens, Smart Fridges for offices, on-site cafés and buffets, and finishing-type catering where main dishes are prepared in our central kitchen and completed in your dining area.
Can we customise the menu to our needs?
Absolutely. We tailor menus to your dietary requirements, preferences, and budget. Vegetarian, vegan, and allergen-free options are all available—and we’ll work closely with you to ensure every need is met.
Do you offer seasonal menus?
Yes. We refresh our menus regularly with seasonal produce to guarantee both freshness and variety. Our chefs track food trends and introduce seasonal dishes that delight even the most discerning palate.
Can we request a tasting before signing a contract?
Certainly. We can arrange a trial meal so you can evaluate the quality and variety of our dishes before committing. It’s the best way to make sure our service matches your expectations.
Is there a minimum headcount for your catering services?
Minimum numbers vary by service. Contact our sales team for details and we’ll recommend the most cost-effective solution for your needs and budget.

Smart Fridges

What are Smart Fridges and how do they work?
Smart Fridges are staff-free vending fridges stocked with ready-to-eat meals. Customers simply open the door, choose their dishes, and complete payment on their smartphone. We offer two configurations:
● Open-access fridges (door opens freely)● Fully “smart” fridges with automatic item recognition and charge-by-item technology
What kinds of meals can I find inside?
You’ll discover a wide variety of fresh options: cold appetisers, salads, main courses, desserts, and beverages. We restock daily to keep the selection diverse and delicious.
How do we pay?
For open-access fridges, customers scan a QR code, select their items in the mobile app, and check out instantly. In the smart configuration, the system recognises what you’ve taken and charges your card automatically in the app—fast, convenient, and secure.
What security measures are in place?
Our smart fridges feature advanced access control and real-time monitoring. The door opens only after successful authorisation, and all transactions are processed in an encrypted environment. We also perform regular freshness checks and equipment inspections.
How often are the fridges restocked?
Every day. Our team monitors inventory levels and replenishes each fridge daily to ensure a constant supply of fresh, high-quality meals.

Canteen Organisation

What does “turnkey full-cycle canteen” mean?
A turnkey full-cycle canteen covers every stage of food service on your premises. We supply the kitchen equipment, hire and manage staff, source ingredients, cook on-site, and serve your guests in the dining hall.
How does a finishing-type canteen differ from a full-cycle canteen?
● Finishing-type canteen: Main dishes are pre-prepared at our central kitchen, delivered as semi-finished items, and given their final heat treatment on your site. Cold appetisers and salads are made fresh at the counter.● Full-cycle canteen: All cooking processes—hot and cold—take place entirely on your premises.
How do you guarantee food safety and quality in the canteen?
We follow strict sanitary regulations and quality standards. Our chefs use only fresh, premium ingredients, and every cooking step is tightly controlled. Finished dishes undergo routine checks to ensure full compliance with food-safety requirements.
Can the canteen menu be tailored to our employees’ preferences?
Absolutely. We work flexibly with each client to build a menu that suits staff tastes and dietary needs. Choose from our standard dishes or request your own favourites—including special menus for specific diets.
How is the canteen operated day to day?
Our team handles the entire service cycle: cooking, plating, cleaning, and front-of-house support—so your employees enjoy a seamless dining experience.

Getting Started

How can I order Unit Catering services for my company?
Contact us via the form on our website, call the numbers listed, or send us an email. Our managers respond promptly and will guide you to the best solution for your organisation.
What documents are required to begin cooperation?
We’ll need basic company details—legal address, contact information, and billing data—to prepare the contract. Our team will walk you through every step and help with the technical paperwork.
Can we negotiate custom terms?
Yes. We take an individual approach to every client, creating tailor-made menus, accommodating special requests, and offering flexible terms that match your exact needs.
How is payment handled?
For Smart Fridges, visitors pay directly via cashless smartphone checkout. For canteen services, your company makes a monthly cashless payment according to the signed contract.
How soon can service start after the contract is signed?
We begin preparations immediately. The exact timeline depends on project scope and specifics, but we always aim for the fastest possible launch.

Safety & Quality

How does Unit Catering ensure the quality of ingredients and dishes?
We use only fresh, premium ingredients. Every supplier is carefully vetted, each cooking stage is monitored, and all sanitary norms and standards are strictly followed.
What safety measures are in place to keep food safe?
We enforce rigorous temperature controls for storage and cooking, carry out regular hygiene checks of kitchens and equipment, and train staff continually on food-safety and hygiene practices.
How often are quality and safety inspections carried out?
Internal audits are conducted every month, and we also undergo regular external inspections to guarantee compliance with all required standards.
Does Unit Catering follow HACCP standards?
Yes. We operate under HACCP (Hazard Analysis and Critical Control Points), a management system that safeguards food safety by analysing and controlling potential risks at every production and cooking stage.
How is staff trained in quality and safety?
Our team receives ongoing training through workshops, seminars, and hands-on sessions, ensuring they stay up to date with the latest food-safety standards and technologies.

What is Unit Catering?

Unit Catering is a leading corporate dining company in Ukraine, delivering turnkey food-service solutions directly on your premises.

Why choose Unit Catering?

Partnering with Unit Catering means securing a reliable ally who provides high-quality meals through innovative solutions and uncompromising service standards.

Which industries does Unit Catering serve?

We cater for a broad range of clients, including offices, industrial sites, medical and educational institutions, and social or government facilities.

How does Unit Catering guarantee top quality?

Does Unit Catering organise festive events?

Our focus is corporate dining. We specialise in providing consistent food solutions for offices and production facilities, so we do not handle parties, weddings, or other event catering.

What core services do you offer?

What core services do you offer?

What types of dining solutions do you provide?

Unit Catering delivers a full range of options: full-cycle canteens, Smart Fridges for offices, on-site cafés and buffets, and finishing-type catering where main dishes are prepared in our central kitchen and completed in your dining area.

Can we customise the menu to our needs?

Absolutely. We tailor menus to your dietary requirements, preferences, and budget. Vegetarian, vegan, and allergen-free options are all available—and we’ll work closely with you to ensure every need is met.

Do you offer seasonal menus?

Yes. We refresh our menus regularly with seasonal produce to guarantee both freshness and variety. Our chefs track food trends and introduce seasonal dishes that delight even the most discerning palate.

Can we request a tasting before signing a contract?

Certainly. We can arrange a trial meal so you can evaluate the quality and variety of our dishes before committing. It’s the best way to make sure our service matches your expectations.

Is there a minimum headcount for your catering services?

Minimum numbers vary by service. Contact our sales team for details and we’ll recommend the most cost-effective solution for your needs and budget.

What are Smart Fridges and how do they work?

What kinds of meals can I find inside?

You’ll discover a wide variety of fresh options: cold appetisers, salads, main courses, desserts, and beverages. We restock daily to keep the selection diverse and delicious.

How do we pay?

For open-access fridges, customers scan a QR code, select their items in the mobile app, and check out instantly. In the smart configuration, the system recognises what you’ve taken and charges your card automatically in the app—fast, convenient, and secure.

What security measures are in place?

Our smart fridges feature advanced access control and real-time monitoring. The door opens only after successful authorisation, and all transactions are processed in an encrypted environment. We also perform regular freshness checks and equipment inspections.

How often are the fridges restocked?

Every day. Our team monitors inventory levels and replenishes each fridge daily to ensure a constant supply of fresh, high-quality meals.

What does “turnkey full-cycle canteen” mean?

A turnkey full-cycle canteen covers every stage of food service on your premises. We supply the kitchen equipment, hire and manage staff, source ingredients, cook on-site, and serve your guests in the dining hall.

How does a finishing-type canteen differ from a full-cycle canteen?

How do you guarantee food safety and quality in the canteen?

We follow strict sanitary regulations and quality standards. Our chefs use only fresh, premium ingredients, and every cooking step is tightly controlled. Finished dishes undergo routine checks to ensure full compliance with food-safety requirements.

Can the canteen menu be tailored to our employees’ preferences?

Absolutely. We work flexibly with each client to build a menu that suits staff tastes and dietary needs. Choose from our standard dishes or request your own favourites—including special menus for specific diets.

How is the canteen operated day to day?

Our team handles the entire service cycle: cooking, plating, cleaning, and front-of-house support—so your employees enjoy a seamless dining experience.

How can I order Unit Catering services for my company?

Contact us via the form on our website, call the numbers listed, or send us an email. Our managers respond promptly and will guide you to the best solution for your organisation.

What documents are required to begin cooperation?

We’ll need basic company details—legal address, contact information, and billing data—to prepare the contract. Our team will walk you through every step and help with the technical paperwork.

Can we negotiate custom terms?

Yes. We take an individual approach to every client, creating tailor-made menus, accommodating special requests, and offering flexible terms that match your exact needs.

How is payment handled?

For Smart Fridges, visitors pay directly via cashless smartphone checkout. For canteen services, your company makes a monthly cashless payment according to the signed contract.

How soon can service start after the contract is signed?

We begin preparations immediately. The exact timeline depends on project scope and specifics, but we always aim for the fastest possible launch.

How does Unit Catering ensure the quality of ingredients and dishes?

We use only fresh, premium ingredients. Every supplier is carefully vetted, each cooking stage is monitored, and all sanitary norms and standards are strictly followed.

What safety measures are in place to keep food safe?

We enforce rigorous temperature controls for storage and cooking, carry out regular hygiene checks of kitchens and equipment, and train staff continually on food-safety and hygiene practices.

How often are quality and safety inspections carried out?

Internal audits are conducted every month, and we also undergo regular external inspections to guarantee compliance with all required standards.

Does Unit Catering follow HACCP standards?

Yes. We operate under HACCP (Hazard Analysis and Critical Control Points), a management system that safeguards food safety by analysing and controlling potential risks at every production and cooking stage.

How is staff trained in quality and safety?

Our team receives ongoing training through workshops, seminars, and hands-on sessions, ensuring they stay up to date with the latest food-safety standards and technologies.